Returns & Exchanges
At BRAINGAIN UK, we want you to be fully satisfied with your fitness gear, which is why we offer a 30-day return window for all unused equipment in its original packaging. Our goal is to ensure your home gym setup is perfect for your training needs.
Initiate Your Return
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Equipment
Securely pack your items in their original boxes, ensuring all weights, components, and manuals are included to prevent damage during transit.
Ship to Warehouse
Affix the provided return label or use a tracked courier service to send your package back to our UK distribution center.
Inspection & Refund
Once our technicians verify the condition of the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing