Frequently Asked Questions
Everything you need to know about your fitness journey with BRAINGAIN UK.
How much does shipping cost within the UK?
We offer free standard shipping on all orders over £50. For orders below this amount, a flat rate of £4.99 applies. Premium express delivery options are also available at checkout.
What is your return policy for gym equipment?
We offer a 30-day return policy. Items must be unused, in their original packaging, and in a resalable condition. Please note that customers are responsible for return shipping costs for heavy equipment.
Do you offer a warranty on your products?
Yes, all BRAINGAIN UK hardware, including dumbbells and weight benches, comes with a standard 12-month warranty against manufacturing defects to ensure your peace of mind.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment solutions through Klarna and Clearpay for interest-free installments.
Are your adjustable dumbbells sold as pairs or singles?
Our adjustable dumbbells are typically sold as pairs unless explicitly stated otherwise in the product description. Please check the 'What’s in the Box' section on the specific product page.